FAQ

Your cycling queries answered.

Frequently Asked Questions

  • What types of bicycles do you offer?
    We offer a diverse selection of bicycles tailored to various riding styles and terrains. Our range includes high-performance mountain bikes designed for rugged trails, comfortable city bikes perfect for commuting, and versatile hybrid models that blend features for both urban and off-road adventures. Whether you're a casual rider or a serious cyclist, we have the right bike to meet your needs and preferences.
  • How can I choose the right size bike?
    Choosing the right size bike is crucial for your comfort and overall riding experience. To determine the correct size, we provide detailed size guides that take into account your height and inseam measurements. Additionally, our knowledgeable staff is available for personalized fittings in-store, ensuring you can test the bike before purchase to find the perfect fit that allows for optimal control and comfort during your rides.
  • Do you offer bicycle maintenance services?
    Absolutely! We understand that regular maintenance is key to ensuring your bicycle performs at its best. Our maintenance services include routine tune-ups, brake adjustments, gear tuning, and tire checks. We also offer seasonal services to prepare your bike for different weather conditions. Our experienced technicians are here to keep your bicycle in excellent shape, so you can enjoy a smooth and safe riding experience.
  • What should I do if I have a warranty issue?
    If you encounter any issues that you believe may be covered under warranty, we encourage you to reach out to our customer service team as soon as possible. We will provide guidance on how to document the issue and initiate a warranty claim. Our goal is to ensure that any problems are resolved quickly and efficiently, and we’re here to assist you every step of the way to get you back on the road.
  • Can I return a bicycle if it doesn't fit?
    Yes, customer satisfaction is our top priority! If your bicycle doesn’t fit properly or doesn’t meet your expectations, you can return it within our specified return period for an exchange or a refund. We ask that the bicycle is in its original condition with all tags attached. Our team will assist you with the return process and help you find a better-fitting option if needed, ensuring you ride away happy.
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Essential Safety Tips for Every Cyclist

Safety should always be your top priority while cycling. Always wear a properly fitted helmet to protect your head in case of an accident. Additionally, consider investing in other safety gear like knee pads and elbow guards, especially for mountain biking. Remember, a little extra protection can make a big difference.

Before you head out, make sure your bike is in good working condition. Check the brakes, tire pressure, and gears to ensure everything functions smoothly. Performing a quick pre-ride inspection can help you avoid potential hazards on the road or trails, ensuring a safer and more enjoyable ride.

Always signal your intentions to other road users. Use hand signals to indicate turns and stops, and make eye contact with drivers when possible. Being visible and predictable can significantly reduce the chances of accidents, especially in busy urban areas.

Stay alert and aware of your surroundings. Watch for potholes, pedestrians, and other cyclists. It’s essential to anticipate potential hazards and react accordingly to keep yourself and others safe. Avoid distractions, such as using your phone while riding, to maintain focus on the road.

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